Job Description
The Technical Support Engineer will be responsible for delivering remote conference room and audiovisual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives. Key responsibilities include administrative services such as scheduling conferences, managing mailboxes, and analyzing metrics. They will also provide video call and webcast support, ensuring endpoints are operational and managing incidents during calls. Furthermore, they will handle webcast video on-demand services, troubleshoot content issues, and assist with user training. The engineer will configure Cisco Video Conferencing Codecs, test endpoints, and support the commissioning of conference rooms. Application support will be provided for platforms like MS Teams and Vbrick, resolving issues and managing support tickets.