Field Service Engineer

Support our Service network and help build a world class Customer Satisfaction Department.  This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned On-site troubleshooting and resolving complex technical problems on CT equipment in a medical environment 75% Travel/25% Home Office. Frequent travel to Canada is required. Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times Ensure escalation situations are managed and corrected quickly and professionally. Define PM kits and all service tools, build a service data base of information to align with our corrective action systems and provide information such as fault trees and training materials.