Guest Service Agent

Act as the first point of contact for guests, addressing inquiries via email, phone, and in-person with professionalism and warmth. Assist guests with bookings, modifications, cancellations, and special requests, ensuring accuracy and satisfaction. Handle guest complaints and issues promptly, providing solutions that align with company policies and enhance the guest experience. Coordinate smooth check-ins and check-outs, including key handovers and property orientations. Provide guests with local information, recommendations, and support to make their stay enjoyable. Maintain accurate records of guest interactions, feedback, and requests in the company’s CRM system. Work closely with housekeeping, maintenance, and other teams to address guest needs and ensure operational excellence. Uphold the brand’s values by delivering a seamless and personalized experience for all guests.