New Product Manager

As a Product Manager at Blackthorn, you’ll take ownership of product development from idea through delivery and continuous improvement. While your initial focus may include shaping our Payments & Checkout experiences, your role will operate within a larger Events-first product environment—centered around our flagship application, Blackthorn Events. Our platform powers event-driven engagement and transaction workflows across higher education, healthcare, and nonprofit sectors. You’ll help ensure a cohesive, intuitive user experience across our suite of Salesforce-native apps while also supporting our expansion into new verticals and emerging customer use cases. Own the product lifecycle from discovery to delivery, with an initial focus on Payments & Checkout experiences within the Events Management app. Collaborate with engineering, QA, and design teams to define and deliver high-quality features. Write clear, actionable product requirements, user stories, and acceptance criteria to guide development. Build an understanding of our key customer segments. Prioritize and manage a product backlog based on business needs and user value. Lead Agile ceremonies. Help identify and test opportunities to simplify and optimize checkout flows. Stay informed about industry trends. Develop comfort with product analytics. Participate in discovery interviews with customers and partners (5% travel). Explore and propose use cases for AI to improve internal processes or user-facing functionality. Communicate roadmap updates and work closely with stakeholders.