Job Description
Our success hinges on seamlessly connecting Brilliant’s platform with client systems—CRMs, HRIS, marketing stacks, storefronts, learning platforms—to automate gifting triggers like welcome campaigns, milestone acknowledgments, and event swag distribution. The Implementation Engineer is the strategic and technical linchpin: architecting integrations, building automations, ensuring data accuracy, and enabling frictionless, personalized gifting experiences. Engage with clients to uncover system architecture and gifting use cases. Design and implement robust integrations via APIs, webhooks, and custom scripts, connecting to Salesforce, HubSpot, Workday, Marketo, Shopify, and more. Build and optimize automated workflows using tools like Tray.io , Zapier , and custom scripting to trigger gifts based on events (e.g., hires, milestones, celebrations).
Maintain, monitor, and improve efficiency across automated processes. Produce clear documentation for each integration: flow diagrams, field mappings, setup instructions, and troubleshooting guides. Maintain living technical guides for both clients and internal teams. Partner with Sales to scope solutions and support RFPs with technical insights. Work with Customer Success and Product to ensure smooth deployments and capture feedback for enhancements. Support internal teams during technical conversations in pre- and post-sales stages. Validate solution integrity through testing—data accuracy, performance, edge cases. Proactively monitor integration health and swiftly address issues.
About Brilliant
We are a female-founded, bootstrapped and profitable company on a mission to provide the best corporate gifting experience in the world!