Customer Success Center Engineer

This Customer Success Center Engineer role provides multi-faceted support to NWN Customer Success Center clients in an Information Technology Service Desk capacity and is responsible for intake of customer issues through phone, e-mail, and chat, including hardware, operating systems, and VPN technologies. Responsibilities include case creation and triage, adhering to customer-defined operating procedures, providing technical support, diagnosing and resolving issues, and handling multiple tasks with minimal supervision. Must troubleshoot/resolve end-user issues via phone, chat, and remote management tools, striving for First Call Resolution within dictated Service Level Agreements. Candidate must have strong communication skills and reliable internet.