Site Reliability Engineer 3

Granicus is seeking an experienced and highly skilled Senior Site Reliability Engineer to join our SRE team. As a Senior SRE, you will play a pivotal role in ensuring the reliability, scalability, and performance of our services. You will lead efforts in building and maintaining a robust infrastructure, automating processes, and guiding the team to implement best practices in site reliability.

What Your Impact Will Look Like:

On-call Production Support: Provide production support on a shift according to the team on-call roster. Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support. Work on SREs backlog items. Monitor and Maintain Systems: Continuously monitor the health and performance of our services, systems, and infrastructure. Respond to alerts and incidents promptly to ensure high availability. Automate Processes: Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention. Incident Management: Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence. System Improvements: Participate in designing and implementing system improvements to enhance reliability, scalability, and performance. Collaboration: Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes. Documentation: Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team. Capacity Planning: Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth. Security: Implement and adhere to security best practices to protect our systems and data.