Job Description
We are looking for an Application Support Analyst to proactively resolve incidents and service requests, maintain applications and systems, and apply problem management procedures to identify root causes. You will contribute to projects, update documentation, manage access control, and identify system and process enhancements. Collaboration with technical staff to configure systems and clear communication with users are crucial aspects of the role.
About Hamilton City Council
The Digital Services Unit supports business units to improve customer service, community outcomes, and organizational performance through better digital means.