Job Description
Conduct instructor-led training sessions focused on F&I product knowledge, compliance, sales process, and customer engagement. Model facilitation of best practices for corporate trainers in deal structuring, lender relations, and menu presentation tools. As needed, collaborate with instructional designers to develop and refine training materials, including manuals, videos, and eLearning modules. For specific dealership engagements, customize training content to align with dealership goals, regional needs, and OEM guidelines. Provide one-on-one coaching to underperforming F&I staff and develop action plans for improvement. Track and report performance metrics, training outcomes, and compliance adherence. Stay current on industry regulations, lender requirements, and product updates. Build strong relationships with dealership leadership, OEM contacts, and internal stakeholders. Verify learners’ understanding of the subject matter using competency-based training. Identify additional training needs based on learners’ feedback and assessment of skills. Maintain attendee training records in learning portal. Collaborate regularly with Corporate, Regional, and Dealership team members to accomplish Corporate, Regional, and training department goals, Build rapport and establish trust with dealership.
About MSX International
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years.