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In this role:

  • You'll orchestrate response and remediation of incident response.
  • You'll take ownership and lead response to critical incidents.
  • You'll partner with team members across multiple regions to drive response and investigations globally.

Responsibilities include:

  • Organization and facilitation of scenario-based exercises to test and improve incident management.
  • Maintain existing playbooks and procedures.
  • Contribute to Post-Incident Reviews (PIRs) and Root Cause Analyses (RCAs).

ServiceNow

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

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