Client Support Specialist-APD (Remote)

Associates directly support the success of the sales team by performing administrative work that allows the sales team to focus on acquisition. The Client Support team is the primary resource for internal and external questions about rate discrepancies, statements, supply orders, reporting, fielding questions or requests to other teams and ensuring inquiries are answered thoroughly and in a timely manner. Responsibilities include answering phone calls and emails about administrative questions on behalf of sales and customers, ordering supplies, interpreting statements, answering accounting-related questions, producing rate cards and reports, and finding answers on behalf of the customer. The entire team is expected to answer 80% of their calls within 60 seconds and make a first response to an email inquiry within 3 hours.