Solutions Architect

This newly created role will serve as a critical piece of Chronosphere’s Professional Services organization, responsible for driving execution of service requests, project engagements, and migrations from proprietary and previous-generation platforms alongside more senior Solutions Architects and other stakeholders across Chronosphere’s Customer Success organization and beyond. This role will play a significant role in building scalable, sustainable delivery of our services and solutions and is expected to develop subject-matter expertise across our capabilities and use-cases to develop and implement solutions that match our customers’ business needs. You will handle and execute service requests, project engagements, triage and diagnose incidents or issues, and assist with daily operations and delivery of the Professional Services organization. In partnership with more senior members of the team, scope, execute, and manage software/service implementations and projects with our customers and prospects. Help identify or uncover potential business or service opportunities with customers through discovery, research, and developing solution hypotheses. Support the development of services as we scale, including process, people, and technology or special projects. Serve as a subject-matter expert on our products, services, capabilities, and use-cases and applications, participating in discussions internally on product/service development. Developing and implementing Chronosphere solutions to match customer's business needs. Partner with Customer Success, Sales and Support to understand customer requirements and matching product capabilities.