New Agent Engineer, Sustaining

Halcyon's goal is to deliver an anti-ransomware solution that redefines what a security product can do. We’re looking for an experienced engineer to support both the development and long-term maintenance of our Windows, Linux, and macOS agents—key components of the Halcyon Anti-Ransomware platform. This role offers the opportunity to contribute directly to the effectiveness and resilience of our core security technology. Responsibilities include diagnosing and triaging customer issues by analyzing logs, core dumps, and diagnostic data to identify root causes and drive timely resolutions. You will work closely with customer support, sales teams, product management, and engineering teams to resolve customer issues, improve product quality, and ensure seamless integration across components. Furthermore, you will write code that transforms messages, processes data, communicates over IPC channels, interfaces with components in different languages, and interacts with Web APIs. You will use profiling tools to optimize code performance, write unit and integration tests, and adhere to consistent coding styles and architectural guidelines.