Senior Manager of Patient Support Operations

Deciphera is seeking a Senior Manager of Patient Support Operations. The ideal candidate has deep reimbursement knowledge, experience with hands on case management in patient support programs, as well as experience with management of outsourced hub and copay vendors. This is a rare opportunity to join a small, collaborative team supporting two rare oncology products as well as potential future launches. The Sr. Manager will be responsible for the operations of the Deciphera AccessPoint™ Patient Support Program, which seeks to facilitate a positive patient experience by maximizing patient access and affordability for patients taking Deciphera’s products. The right candidate for this role is solution-oriented, detailed, creative, organized, flexible, and adept at working in an unstructured environment. This will be a critical role, interacting with many internal stakeholders within Deciphera, as well as external vendor partners. This position will report to the Director Patient Access and Reimbursement as part of the Market Access team and will work either remotely within the US or on-site at our Waltham, MA office. This role ensures ongoing operational excellence of hub and other support program partners. The role holder will understand the nuances of individual cases and offer guidance to hub staff, as well as recognize trends and patterns that must be addressed to meet the overall needs of patients and the business.