Senior Manager, Software Engineering (L5)

This position is needed to manage the Experiences team of software engineers to own and extend the feature set offering to customers and therefore the overall solution reach of Flex. Flex is Twilio’s contact center platform and is a unique solution that provides customers with the building blocks they need to build a fully customized contact center solution to meet their needs. In this role, you’ll own and deliver delightful contact-center persona experiences for Twilio Flex customers, be a champion for your team, setting individuals up for success and putting others’ growth first. You'll understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments. You will advocate agile processes, continuous integration and test automation and be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services. You'll exhibit strong communication skills and explain technical concepts to product managers, architects, other engineers, and support.