Email Associate

The Email Associate will be responsible for maintaining and nurturing The Trevor Project’s owned email channel, supporting the organization’s goals across its core program areas—including development, crisis services, research, advocacy, education, and more. Reporting to the Senior Email Manager, the Email Associate will assist in implementing and optimizing email strategies. Responsibilities include writing email and blog copy, building and maintaining audience segments, creating emails using drag-and-drop and HTML tools, setting up automations, ensuring campaigns meet brand and email marketing standards, scheduling sends, and pulling performance data. Roles and Responsibilities: Implement The Trevor Project’s email marketing strategy by drafting email copy, creating image assets as needed, building email sends, managing templates, and creating segments. Execute and optimize multiple email marketing campaigns simultaneously, aligned to distinct objectives and target audiences. Curate and edit email content, ensuring clarity, effectiveness, and alignment with brand voice and email best practices. Contribute to campaign planning by brainstorming compelling and strategic email content topics. Maintain and nurture mailing lists, including lead generation, list segmentation, retention efforts, and A/B testing strategies. Track and pull reports on email performance metrics (KPIs), contributing to continuous improvement through data analysis and debriefs. Serve as an internal expert on email marketing execution, supporting various departments across all program pillars—crisis services, research, advocacy, education, development, and more. Demonstrate fair, ethical, and equitable business practices. Learn eagerly, share knowledge appropriately, and improve continuously. Demonstrate successful planning and project management skills, including multitasking and working well within tight timelines. Work, communicate, and collaborate effectively with others. Demonstrate attention to detail and accuracy in all work. Demonstrate a commitment to fostering and maintaining an environment of belonging. Other relevant duties and responsibilities as assigned.