Senior Field Service Engineer

OpenAI

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About the Role:

  • We are seeking a senior field service engineer to build the technical operating model for critical electrical and mechanical infrastructure across our data center portfolio.
  • This is a field-oriented role combining deep systems understanding in power and cooling to drive reliability and serviceability.

Responsibilities:

  • Lead field support for startup, commissioning, troubleshooting, repair, and reliability improvement across critical data center infrastructure.
  • Own technical issues for transformers, switchgear, UPS, chillers, and controls; drive corrective actions through validation.
  • Build the field service operating model including staffing, escalation paths, spare parts, and metrics.

Qualifications:

  • 8+ years of hands-on experience with critical electrical, mechanical, or electromechanical infrastructure.
  • Deep expertise in one discipline with fluency across electrical, mechanical, and controls.
  • Strong safety judgment and ability to travel up to 50%.

Preferred Skills:

  • Experience with hyperscale data centers and high-density compute infrastructure.
  • Working knowledge of BMS, EPMS, SCADA, PLC.
  • Relevant electrical, mechanical, HVAC, or controls certifications.

OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of AI capabilities and seek to safely deploy them through our products, valuing diverse perspectives and human needs at the core.

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