Job Description
As a Principal Technical Consultant specializing in ServiceNow DevOps and Integrations, you will serve as both a technical leader and a business process advisor. You will guide customers through their DevOps transformation journey—ensuring solutions are technically sound, process-aligned, and strategically impactful. This hybrid role combines deep technical expertise in DevOps, toolchain integrations, and ServiceNow architecture with business process consulting to ensure technology delivers measurable business outcomes.
Key Responsibilities include leading customer workshops to define DevOps strategy, governance, and process alignment with enterprise objectives. Architect, design, and implement DevOps Change Velocity, CI/CD pipeline integrations, and end-to-end toolchain orchestration. Drive adoption of configuration-over-customization approaches to reduce technical debt and increase agility. Define and implement KPIs, metrics, and maturity models to measure DevOps adoption and success. Serve as a trusted advisor to executives, providing best practice, adoption frameworks, and transformation recommendations.
About ServiceNow
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.