Forward Deployed Engineer

Field Deployment & Operations:

• Lead the end-to-end deployment of autonomous systems in customer environments.
• Ensure systems are configured, tested, and operational under real-world conditions.
• Troubleshoot and resolve technical issues quickly to maintain uptime and mission success.

System Reliability & Performance:

• Gather and analyze field feedback to identify areas for improvement.
• Work closely with product and engineering teams to drive enhancements into the core system.
• Implement monitoring and diagnostic tools to ensure sustained reliability.

Customer Enablement & Adoption:

• Partner with customer teams to train and support operators in achieving operational readiness.
• Translate complex technical concepts into clear, actionable workflows.
• Act as a trusted advisor to accelerate adoption and long-term value realization.

Cross-Functional Collaboration:

• Serve as the voice of the customer, bringing field insights back to engineering and product teams.
• Collaborate across software, hardware, and AI research groups to deliver integrated solutions.
• Contribute to building scalable deployment practices and playbooks for future rollouts.