Communications Specialist

The Communication Specialist for Lithia Shared Services will be responsible for providing excellent customer service via phone, email, and personal communications, ensuring one contact resolution to both our internal and external customers. They will act as a subject matter expert to effectively partner with shared services teams to achieve desired outcomes by clarifying needs, providing appropriate solutions, and performing root cause analysis. The role involves resolving customer issues regarding payment issues, inventory questions, funding questions, banking inquiries and general customer concerns by phone, email, chat, social media or in person. They will also assist in creating and updating solutions for our knowledgebase systems to be used for training and information purposes, actively contributing to delivering, maintaining, and improving procedures and processes to increase customer satisfaction.