Learning and Development Instructor

Design, deliver, and evaluate high-impact learning programs that enhance employee skills, performance, and engagement. The ideal candidate will have a passion for teaching adults, strong facilitation skills, and a strategic mindset for aligning learning initiatives with organizational goals. Success in this role requires the ability to adapt quickly to changing business needs and deliver results in a high-volume, fast-paced environment. Facilitate engaging, interactive virtual learning sessions covering a range of sales, customer service, retention, operations support, and technical support functions. Leverage AI tools, including GPT-based platforms and automation resources, to personalize learning experiences and enhance learner engagement in real time. Develop learning strategy, materials, presentations, and resources using adult learning principles and modern instructional design methodologies. Measure program effectiveness through assessments and performance metrics, and continuously refine content to improve outcomes.