Job Description

Manage a queue of important client requests with a quick turnaround time expectation. Strong strategic thinking, analytical, and problem-solving skills are a must, as are strong written & communication English skills (Upper-Intermediate+ level). Proficiency using Google Docs & Sheets (Microsoft Office) is expected. Experience working with CRM systems and a basic understanding of digital marketing platforms would be a plus. You will review and update Digital Incentive Offers according to established guidelines and timelines. Partner with Performance Managers on client end to ensure successful setup and the go-live of new clients onto the client’s proprietary advertising products. Review and effectively close client cases within Salesforce CRM system. Provide basic activity reporting to performance managers based on account needs and regular activity. Other related tasks will be assigned by managers of the Clients and/or Helpware.

About Helpware

Helpware is a technology-driven American company providing Customer Experience & Operational Support services for modern companies.

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