Community & Insights Specialist

What You'll Do:

• Own day-to-day community management across social platforms including comments, DMs, and proactive engagement.
• Partner with customer support to ensure seamless issue resolution and quick response times.
• Maintain and expand the Community Management Guide, developing new response scenarios and ensuring consistent brand voice.

Social Listening and Analytics:

• Conduct social listening through third-party software to identify brand sentiment, emerging conversations, and competitive insights.
• Monitor and regularly report on owned social, influencer, and campaign performance across platforms.
• Build monthly reporting decks, campaign recaps, and performance dashboards.

Trend Intelligence and Optimization:

• Identify standout creator content and top-performing creative for reposting, paid amplification, and future inspiration.
• Stay on the pulse of social media, internet culture, and platform trends to identify opportunities for engagement.
• Proactively surface reactive marketing opportunities, social listening insights, and content recommendations to the team.