Take end-to-end accountability for customer service delivery in the international market. Manage service quality and optimize portfolios. Collaborate with top management to drive success.
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$50,500–$64,000/yr
The Change & Continuous Improvement Partner role is within the Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) Team within Specialist Services in Operations, responsible for driving awareness and understanding and helping business areas embed considerations of VAIB. The role supports colleagues across Monzo to assess the current product and customer service offering against legal, regulatory and industry standards.
We’re seeking a Solutions Architect with deep expertise in ContentStack to lead the replatforming of a major website from WordPress to a modern headless CMS. This is a short-term, 1.5-month project, where you’ll act as the technical visionary, designing a scalable, efficient, and future-proof content architecture that maximizes the power of the ContentStack platform.