Head of Operations - Web3 (External)

Serotonin 🧠🔗🚀

Benefits

Job Description

Spearhead operational excellence across their core functions: product delivery, partner onboarding, regulatory compliance, finance, and internal systems. Partnering closely with leadership, you’ll define strategy, anchor cross-functional execution, and build the frameworks that ensure sustainable scalability. Key Responsibilities: Operational Strategy & Scaling Define and implement operations roadmap: onboarding workflows, cross-functional coordination, OKRs, budget planning, and KPIs. Stand up scalable systems before complexity peaks. Product & Technical Delivery Support Collaborate with Product & Engineering leadership to streamline development cadence: sprint planning, release processes, QA, and metrics. Ensure smooth MVP launches and feature rollouts. Partner Onboarding & Integration Build end-to-end partner engagement processes: onboarding, compliance checks, documentation, performance tracking. Serve as operational liaison for ecosystem partners and business-development allies. Regulatory & Compliance Oversight Develop and maintain compliance frameworks for onboarding partners in multiple jurisdictions. Manage legal coordination on KYC/AML, data privacy, and smart-contract standards. Finance & Budget Management Lead monthly budgeting, forecast modelling, spend control, and cash flow monitoring. Coordinate with Finance (internal or external) to reconcile and report. Systems, Tools & Process Optimization Implement operational infrastructure (e.g., Asana, Jira, Slack, Notion) and streamline internal workflows. Champion continuous improvement using metrics and qualitative feedback. Initially act as an individual contributor; grow into a people manager as the team expands. Cultivate transparent, collaborative culture aligned to their mission.

About Serotonin

Our clients mission is to commoditize all forms of intelligence.

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