Primary Family Coordinator

The Primary Family Coordinator (PFC) works under the direction of Sr. Director, Family Services. PFC manages referral and case activity to ensure phone follow-up and or response on-site to hospitals occur in a manner that meets NEDS’ mission, vision, and values while best serving Donor Families. The PFC participates in a remote work capacity and schedule that provides oversight of new and current referrals as well as the allocation of Family Services staff during call shifts. Receives new referrals from Referral Resource Coordinator (RRC); rechecks donor registry, tissue eligibility, and when appropriate contacts hospital to obtain referral specifics and family dynamics to assist with donation discussion. Uses resources to determine the best phone and/or on-site response, dispatches appropriate staff accordingly. Collaborates with RRC Lead to communicate and determine FSC / FRC dispatching needs. Documents all follow-up into NEDS electronic medical record. Monitors referral and case activity overnight. Participates in required meetings and training. Performs other duties as deemed necessary.