Mediator and Intake Specialist

Responsibilities:

• Communicating and interacting with consumers and businesses on consumer-related complaints
• Analyzing, documenting, researching, and resolving consumer complaints
• Maintaining Agency database and providing reports as needed

Additional Responsibilities:

• Performing data entry and inputting detailed, accurate notes in Agency’s system(s)
• Providing timely follow-up and closure for each consumer complaint
• Answering calls, and directing callers to appropriate channels in a timely manner

Further Tasks:

• Processing mail within assigned timeframes
• Providing front desk reception coverage and assisting walk-in consumers with filing complaints
• Preparing training materials, maintaining knowledge database, and training others as needed