Sr. Data and Reporting Analyst, Customer Operations

This individual will own the design, development, and governance of reporting, dashboards, and data insights that guide executive decision-making. They will serve as a key advisor to leadership—analyzing customer, financial, and operational data to uncover trends, optimize strategies, and ensure the department’s actions align with overall business goals. Key responsibilities include leading the design, development, and automation of dashboards and reporting tools to track customer health, retention, adoption, satisfaction, and operational performance. Also own and manage periodic reporting of all key performance indicators (KPIs) and financial metrics, providing clear, actionable insights to management on business performance and strategic direction. They will also analyze and interpret complex operational data , including revenue, expenses, and profitability.