International Senior Clinical Case Manager

Manage a complex caseload from initiation through resolution, including continuous monitoring and follow-up of relevant documentation from all parties (affiliate, client, etc.). Provide expert clinical consultation and supervision to providers on detailed treatment plans and the delivery of evidence-based care for challenging cases. Proactively monitor and meticulously manage high-risk cases, implementing advanced risk mitigation strategies. Serve as a primary clinical resource for complex inquiries and challenging situations within the case management function. Rigorously monitor and manage data quality across all clinical metrics (including clinical problems & sessions, work impact, CORE-10, satisfaction), ensuring accuracy and integrity. Expertly signpost clients into appropriate external resources and liaise effectively with external stakeholders to facilitate specialized referrals where appropriate. Contribute to the development and refinement of advanced training materials for affiliates on complex clinical protocols, intricate risk management scenarios, cross-border referrals, and challenging case management strategies. Collaborate proactively with provider relations and clinical teams to ensure a seamless and high-quality global experience, particularly for complex or sensitive cases.