National Operations Manager

Lead our processing and pipeline organization and ensure every loan progresses smoothly from application to closing. You will oversee all mortgage processing teams nationwide, including hiring, training, coaching, and performance management. Serve as the operational point person responsible for pipeline flow, turn times, quality, and fulfillment excellence. Partner closely with Loan Officers, Underwriting, and Product to maintain clean, accurate, and timely files. You will build and refine workflows, checklists, and operating procedures to reduce friction and increase productivity. Track key operational metrics and provide weekly reporting to operations and executive leadership. Identify and implement process improvements that enhance speed, quality, and customer satisfaction. Ensure compliance with agency, investor, and RenoFi-specific renovation guidelines. Drive accountability across the operations team, enforcing standards while supporting individual growth. Help shape the evolution of RenoFi’s operations organization as volume scales.