Senior Customer Advocacy and Community Manager

In this role, you will design and run our advocacy engine by architecting a scalable program that identifies, nurtures, and amplifies customer champions across reviews, references, case studies, podcasts, events, social, and more. You will expand our Honeycomb Champions by growing and evolving our fledgling advocacy groups, fostering deep engagements that elevate customers and influence revenue. You will level up the Pollinators community by curating content, fostering peer‑to‑peer support, promote engagement. You will create new executive experiences by collaborating on dinners, roundtables, and other forums that connect enterprise technology leaders and surface strategic insights. Integrate advocacy across sales and marketing by building lightweight but trackable processes in SFDC/Gainsight that empower Sales and Customer Success, while activating. Drive a strategy G2, Gartner Peer Insights, and open‑source forums strategy to ensure Honeycomb customers dominate the narrative. Define and measure KPIs that demonstrate mutual value for our business as well as our customers.