Product Owner - Service Management

About You:

• Responsible for driving the vision, strategy, and continuous improvement of data and AI initiatives with a strong focus on service management excellence.
• Excel at defining and refining processes, ensuring solutions are reliable, supportable, and aligned with operational best practices.
• Collaborate seamlessly across teams, architects, developers, analysts, and service owners, to ensure smooth handoffs, operational readiness, and cross-functional alignment.

Day-to-Day:

• Lead Agile ceremonies, including stand-ups, backlog refinement, sprint planning, and demos, while reinforcing process discipline and clear documentation.
• Use SQL to validate data, support troubleshooting, and ensure feature requirements meet functional and service-level expectations.
• Communicate delivery status transparently through Red/Yellow/Green updates, highlighting risks, dependencies, and service impacts.

Skills & Experience:

• 10+ years of overall experience in technology or data-focused environments, including 5+ years as a Product Owner.
• Strong background supporting data, analytics, or AI initiatives with demonstrated experience in service management, operational readiness, or support processes.
• Deep experience with Agile methodologies, cross-team collaboration, and process-oriented delivery.