Lead Process Analyst - Asset Management

The Lead Process Analyst role is responsible for the governance, design, and continuous improvement of the SAM process, aligning with ITIL, COBIT, and NIST frameworks. This includes facilitating process activities, ensuring the process is being performed as planned, championing procedural participation and policy compliance, reporting effectiveness in key performance indicator (KPI) and metrics attainment, analyzing process improvement, and communicating on a thorough and consistent basis throughout the IT organization. A caregiver in this position works remotely out of Ohio, Florida, or Nevada, Monday-Friday 8:00AM-5:00PM (EST). A caregiver who excels in this role will: Ensure that the day-to-day operational execution of the process is supported and performed within the defined approach, work with the process owner to plan and coordinate all process activities, include regular process reviews improvements. The role involves defining and enforcing enterprise-wide policies for software procurement, usage, and retirement, developing and reporting on KPIs and KRIs, leading end-to-end software lifecycle management within ServiceNow, and ensuring seamless integration with ITSM processes.