Senior Manager, Platform Architects - Southern EMEA

We are all about our customers and we show up with a point of view as we constantly listen to our customers and innovate our products and services. In Expert Services, we are focused on flawless executions in advisory, co-delivery and implementations to deliver to our customers faster time to value in realizing the benefits of the ServiceNow suite of products. A Manager for Platform Architects is a position in our Customer Outcomes (professional services) organization focused on all aspects of leading a team of Platform Architects in timely, high quality advisory services for ServiceNow customers. This role has the responsibility to provide business and technical leadership, and to establish and reinforce the utilization of Best Practices across all the teams. Customer Outcomes is in transformation. The Manager for Platform Architects will manage the workforce transformation to ensure that our talent is enabled to meet tomorrow’s business needs. This team must be at the forefront of these leading practices, collaborating across ServiceNow. Measurements will include delivery success criteria, talent rotation, productivity, subject matter expertise, technical consultative skills, employee voice survey, training hours, and talent development.