Job Description
The position is focused on providing efficient after-sales service and attending to customer requirements during the life of their credit or lease. Responsibilities include resolving doubts and queries professionally and promptly, serving as the main channel of communication with the client, providing personalized attention to clients visiting the offices, and attending to clients on all Nexu communication channels, such as WhatsApp (BootMaker): 559990 0950 and email. Also communicating critical cases that exceed the scope of solution to the Customer Service coordinator and conducting preventive collection campaigns for new clients to resolve doubts and learn about their sales experience.