Learning & Experience Manager, R&D

Twilio’s R&D team is looking for their Learning Experience Manager (Content Development & Instructional Design) on the Learning and Development team to create engaging, interactive, and effective learning experiences that empower Twilio’s R&D organization with the knowledge they need to succeed. Success in this role will be measured by learner engagement, feedback, and the adoption of training programs, fostering a culture of continuous learning and innovation. You will be partnering and collaborating with a variety of stakeholders from Product, Engineering, Operations, central L&D, and Human Resources to craft a thoughtful design and contribute to comprehensive learning initiatives within Twilio’s R&D organization. In this role, you’ll be responsible for creating engaging learning content, collaborating with SMEs, designing self-paced & instructor-led learning, ensuring accessibility & engagement, managing learning systems & tools, owning stakeholder communication, overseeing training logistics, driving onboarding & continuous training, developing PDLC & documentation training, and measuring & optimizing learning impact.