Operations Manager, Care Concierge | Telehealth | Patient Experience

We’re looking for a strategic and compassionate individual to oversee day-to-day operations and lead our Care Concierge team to deliver an exceptional experience for our patients and providers. The Operations Manager will play a pivotal role in driving operational excellence, improving workflows, and ensuring team performance meets key metrics while fostering a supportive and collaborative environment. This role will directly manage our Supervisors and oversee overall team performance, including workforce management, operational planning, and team development . You’ll partner closely with leadership to identify areas for improvement, implement solutions to optimize efficiency, and ensure we are delivering high-quality care at scale. This position requires a strong blend of leadership, operational expertise, and data-driven decision-making. The Operations Manager will report to the Director of Care Concierge.