Support Engineer for CloudCasa (L2/3)

Responsibilities:

• Handle L2 and L3 support cases, troubleshoot Kubernetes backup and restore issues, and investigate failures across cloud-native and hybrid environments.
• Review logs from CloudCasa components and customer clusters, reproduce issues in staging, and escalate verified defects to the engineering team.
• Assist customers with SaaS and self-hosted deployments, support integrations with major Kubernetes platforms, and help customers follow backup best practices.

Candidate Profile:

• The ideal candidate is a practical Kubernetes troubleshooter with solid cloud experience, strong support discipline, and the ability to work directly with customers.
• They must be comfortable reading technical logs, isolating product versus environment issues, and translating complex findings into clear next steps.
• This role requires independent investigation across Kubernetes, cloud, and storage domains, and collaboration with engineering for deeper product analysis.

Qualifications:

• Required hands-on experience includes Kubernetes operations, cloud platforms like AWS/Azure/GCP, Linux administration, CI/CD tools, and scripting.
• Candidate should have L2/3 customer-facing support experience, with skills in log analysis, root cause documentation, and clear written communication.
• Beneficial experience includes backup products like Velero, Kubernetes storage, Helm charts, object storage, stateful application backup, and monitoring tools.