Senior Technical Writer

In this role the individual will:

• Plan, create, and maintain user-focused technical documentation for product features.
• Provide input to shape future content strategy for the product or business unit.
• Contribute to the continued evolution of ServiceNow’s content development processes and writing style.

Additionally, the individual will need to:

• Develop a strong understanding of the ServiceNow product ecosystem.
• Demonstrate leadership by mentoring other writers.
• Demonstrate English language proficiency.

Required experience:

• Experience in leveraging or thinking about how to integrate AI into work processes.
• Understanding of content development life cycles and processes.
• Experience authoring in the Darwin Information Typing Architecture (DITA).