The Senior Strategic Content Manager (Sr. Manager) is a critical role within Digital Technology Experience (DTX), reporting to the Director, DT Engagement and Communications. This role sits at the intersection of strategy, storytelling, and operations—ideal for someone who can zoom out to see the big picture and zoom in to refine individual words. Ultimately, the role strives to make the world work better for employees and customers.

This role will lead customer testimonial content facilitation and development for customer service workflows, supporting marketing and sales activities. The Solutions Customer Marketing team includes subject matter experts who develop relationships with our customers and their broader organizations. Activities support building awareness and education on the benefits of ServiceNow’s AI Platform for Business Transformation within the customer service LOB. Success in this role will entail building a strong sense of community with customers.