Educate and support Trupanion customers who are requesting to cancel their policy by delivering exceptional service through inbound calls and email.
De-escalate challenging situations with empathy and professionalism, using strong communication skills while embodying Trupanion’s core values.
Consistently meet or exceed productivity and quality targets while adhering to 90% of scheduled shifts.
Trupanion is a leading provider of medical insurance for cats and dogs in North America. They offer a collaborative pet-friendly environment where everyone is encouraged to be themselves.
Collaborate with sales leadership to develop event strategies for new business.
Partner with cross-functional teams to ensure consistent messaging across events.
Leverage marketing operations tools to execute multi-channel campaigns and follow-up.
Coupa is a total spend management platform that empowers businesses. They leverage community-generated AI informed by trillions of dollars of spend data to predict and automate smarter business decisions, improving operating margins and fostering efficiency and visibility.
Provide Tier II system support to end users, resolving escalated technical and application-related issues
Manage and respond to customer support tickets, ensuring timely and effective resolution
Deliver remote training sessions to end users on system functionality and best practices
Junior Achievement is dedicated to helping students achieve academically today and economically tomorrow. They are a leader in experiential learning operating on a national scale with over a century of experience, reaching more than 4.6 million students annually across nearly 100 U.S. markets. They are part of JA Worldwide, which serves over 19.9 million students in more than 100 countries.
Serve as a strategic partner for dealerships, ensuring the successful adoption and long-term growth of the Mobile Service program.
Provide hands-on launch support, ongoing training, and real-time troubleshooting.
Work closely with the field team and the MSX BDC to ensure an excellent experience for both the dealer and the end customer.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. They design and deliver tailored, sustainable, and innovative solutions and services that help their clients optimize their operations and captivate their customers.
Lead the team covering existing areas including corporate systems, employee device lifecycles, helpdesk queues, and internal tooling development.
Handle corporate security initiatives, deploying security and compliance checks in an employee-enabling way in daily workflows.
Help define the wider internal AI rollout, enablement, and security strategy across all teams, not just developers.
Grafana Labs is a remote-first, open-source powerhouse with more than 20M users of Grafana. They help more than 3,000 companies manage their observability strategies and thrive in an innovation-driven environment where transparency, autonomy, and trust fuel everything.
Play a defining role in shaping the quality, reliability, and evolution of MEDFAR's generative AI features.
Work closely with product designers, developers, QA, and client-facing teams to ensure that every AI-generated output meets the high standards required in a healthcare setting.
Mentor and lead a prompt engineering practice as MEDFAR's AI product surface expands.
MEDFAR Clinical Solutions, founded in 2010 by aeronautical engineers, focuses on leveraging technology to improve the healthcare system. They offer a unique healthcare management solution for clinics, replacing inefficient processes with technological alternatives, and are supported by a community of medical experts.
Provide small-group or 1:1 reading/math tutoring to students developing literacy skills.
Implement Braintrust Tutors intervention programs as designed, using all materials with fidelity.
Foster a supportive and engaging virtual classroom environment that promotes focus and confidence.
Braintrust Tutors partners with districts across the country to deliver high-impact, Science-of-Reading aligned literacy and math interventions. They equip tutors with turnkey technology, and surround them with coaching, collaboration, and a shared purpose.
Conduct comprehensive health assessments via telehealth
Review patient history, medications, and preventive needs
Educate members on next steps and close HEDIS care gaps
EasyHealth is dedicated to providing thorough health assessments and preventive care solutions to ensure patients achieve and maintain optimal health. They partner with health plans and risk-bearing entities to enable value-based care and are committed to providing an environment of mutual respect and equal employment opportunities.
Work directly with customers to triage, troubleshoot, and resolve support tickets.
Provide customer service through multiple engagement channels.
Create and update documentation and user communications.
Recast Software helps organizations manage and support users and devices. They are a rapidly growing software company with thousands of enterprise organizations using their solution in over 125 countries.
Aven is reinventing the credit card with its asset-securing platform, offering lower APRs. They are backed by notable investors and combine technology and finance expertise to create an efficient product experience.