Lead or supervise system diagnostics and analysis for complex logistics applications in mainframe and distributed environments supporting software conversion or migration projects. Evaluate commercial software tools, recommend integration strategies, and develop scripts, programs, and utilities to support system modernization. Provide technical support and conduct root cause analysis of system performance issues.
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Write, modify, and schedule batch jobs. Joblog analysis and troubleshooting. Coordinate releases with relevant departments. Prepare, install, and test new releases. Manage datasets. Participate in operational testing. Provide 2nd/3rd level technical support for related applications. Handle ticket administration and documentation based on ITIL. Solve complex problems through root cause analysis. Enforce processes in Incident/Problem/Change/Configuration management. Actively participate in daily/weekly client meetings.