Remote Information technology Jobs • Kafka

As a Technical Support Engineer, you will be the frontline of customer interactions, ensuring a seamless experience for users by troubleshooting and fixing issues, resolving inquiries, and providing expert guidance on our platform. You will work closely with internal teams to resolve customer facing issues, identify and implement root cause fixes and contribute to strategic improvements to our support tools and processes.

This role is a senior technical leader with strong hands-on engineering and solution architecture expertise and is responsible for driving Services and Training revenue globally by directly engaging with customers, partners, and internal teams to deliver robust, scalable solutions based on Aerospike’s real-time data platform. This client-facing role demands fluency in distributed systems, hands-on coding, architectural design, and cross-functional leadership.

This role is pivotal in establishing a solution and value-oriented method of working with their most strategic customers by helping build long term roadmaps and creating compelling joint vision. As a senior-level technical strategist, you will ensure our platform for skills-first learning plugs seamlessly into the complex HR‑IT landscapes of global enterprise customers.