Drive the evolution of Alpaca’s customer facing technical support, ensuring scalability and efficiency to deliver exceptional client service. Solve Complex L2 Escalations by providing hands-on troubleshooting and resolution for critical technical issues, dedicating 50% of your time to direct customer problem-solving. Improve Support Process Efficiency by auditing escalation workflows and improve via code, tooling, and training to minimize L3 escalations.
Job listings
$100,000–$200,000
USD/year
Trissential is seeking a Project Architect to lead the development of enterprise-wide canonical data models. This role involves designing data models, architecting integration strategies, and collaborating with stakeholders to define data structures. You will recommend integration technologies, establish data governance practices, and maintain documentation.