The IT Consultant provides technical support and analysis of an IT Infrastructure by providing technical guidance and methodologies for managing, evaluating, recommending, reporting, and resolving IT solutions. Function as liaison between IT Lead and end users, applying business process improvement practices.

Responsible for delivering optimal availability and quality regarding the network routing and switching, IP security, the wide area network services. Participate in daily stand ups and utilize the kanban methodology to triage and resolve incidents and problems within established SLAs. Assist with proactive measures such as network monitoring and maintenance.