Take full responsibility for delivering excellent service to clients in the international health sector. Manage service quality, improve service offerings, and work closely with senior leadership to ensure successful outcomes, handle security-related topics , including ESARIS, ISO standards, and various technical systems and manage NSSR processes , including developing solutions and costing.
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Oversee the full lifecycle of service delivery for clients in the international health sector, ensuring high service quality, managing cloud and AI-based solution portfolios, and collaborating closely with senior leadership to drive innovation and success by being responsible for Decentralized & Housing AI/Cloud services and leading the delivery of Cloud and AI-driven solutions.
Take end-to-end accountability for customer service delivery in the international health market. This role involves managing service quality, optimizing portfolios, and collaborating with top management to drive success. Will focus on security related topics (ESARIS, ISO, technical understanding of several technology) & NSSR processing and driving solution and costing.
Oversee service operations, streamline service processes, ensure support teams succeed in providing customers with prompt service resolution, and typical managerial and supervisory responsibilities. Provide support to Radiologists, Clinicians, other clients, and internal team members, troubleshooting issues related to IT/PACS.