Remote Process improvement Jobs • CRM

The Global Process Owner will play a key role in transformation projects, responsible for developing and documenting processes, guides, job aids, and templates in line with standard operational procedures. This role serves as the operational expert for Zendesk improvements, collaborating closely with the Zendesk Administrator to analyze, document, and implement enhancements. The Global Process Owner will engage with Guardians globally to educate, mentor, and develop skills, ensuring high-quality and timely service delivery according to Safeguard Global standards.

As a Tia Billing Coordinator, you will be every Tia member’s partner in their health and wellness journey, helping them navigate both the healthcare system, billing/claims and ensuring that they are getting a concierge-level experience at Tia. In this position, you will be responsible for a variety of tasks requiring data analysis, in-depth evaluation, and sound judgment.

You will be responsible for setting customers up for long-term success on Fountain by managing the implementation process for Fountain customers who purchase a range of solutions from Fountain’s growing suite of products. As the technical and operational quarterback post-sale and pre-customer success, you will drive adoption and customer value by managing overall project delivery, including system consulting, configuration, integrations, QA, setup, and customer education.

This role is for someone who thrives on winning, knows how to close, and wants to be recognized for it. You’ll recover overdue balances across phone, email, and live chat—directly. From now on, this role will be treated as the revenue driver it truly is. If you’re driven by outcomes, unfazed by tough conversations, and laser-focused on performance, this role is built for you.