Bridge the gap between Engineering and Customer Support by leading technical investigations, executing minor code/database changes, and building internal tooling to unblock high-impact issues. The Support Engineer will help translate support team needs and emerging customer patterns into technical fixes, tooling enhancements, and long-term product improvements. This role will directly report to the Senior Quality Assurance Manager.
We’re looking for a Quality Engineer to ensure our on-device AI assistant is robust, reliable, and user-ready. In this role, you will define and implement quality standards, build testing pipelines, and ensure seamless performance across a wide range of edge devices and AI use cases. You’ll work closely with product and engineering to test new features, catch regressions, and improve overall product stability and user trust.
Collaborate closely with team members to design, test, and deliver high-quality software products. Design and develop scripted Python tests for integration testing scenarios. Prepare and execute integration test scenarios for unreleased features and changes. Conduct hands-on investigations to identify root causes of issues. Enhance the existing integration framework to improve automation capabilities and reporting quality.