CHI Saint Joseph Medical Group

The Contact Center Rep is the first point of entry for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a CHI Health Contact Center Rep your role is to provide prompt, accurate, courteous and helpful phone assistance to all callers through communication channels including voice, chat, email and text. Responsibilities include care coordination, outbound calls, processing referrals and authorizations, collecting and updating demographics and insurance information, verification of health plan eligibility, taking messages, and scheduling mutually acceptable appointment times.

The Patient Service Representative (PSR) position is the first point of phone customer service contact for our patients. As a PSR, your role is to provide prompt, accurate, courteous and helpful phone and related assistance to all callers. A Patient Service Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information.