Patient Services Representative

Candidates must live in or around Erlanger/Lexington Kentucky. While this position is remote, you may be required to attend training or meetings on site. As a CHI Health Contact Center Rep your role is to provide prompt, accurate, courteous and helpful phone assistance to all callers through communication channels including voice, chat, email and text. A Contact Center Rep may also perform a variety of other duties including care coordination, outbound calls, processing referrals and authorizations but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking messages, and scheduling mutually acceptable appointment times utilizing an electronic appointment management system, EHR, and contact center systems. In addition, may assist with referrals and authorizations. As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of "yes". Contact Center Representatives may assist with patient calls from multiple locations and specialties, and hours may vary as needed.